Terms of service
# Terms of Service
**Last Updated: August 12, 2026**
Welcome to **SquishyNest**.
These Terms of Service govern your access to and use of SquishyNest.store, including purchases made through our online store and interactions with the services, features, information, products, and content made available through the website.
Throughout these Terms, “SquishyNest,” “we,” “us,” and “our” refer to the operator of SquishyNest.store. “You” and “your” refer to visitors, customers, and other users of our website.
By accessing our website or purchasing from us, you agree to these Terms of Service and any policies incorporated into them by reference.
## 1. Online Store Terms
By using this website, you represent that you have the legal capacity required to enter into transactions under the laws applicable to you or that you are using the website with appropriate authorization or supervision where required.
You may not use our products or services for unlawful purposes.
You may not use our website in a manner that violates applicable laws, infringes the rights of others, interferes with website operation, or introduces malicious code.
## 2. General Conditions
We reserve the right to refuse service, cancel transactions, restrict access, or take other reasonable measures where permitted by law, particularly in cases involving suspected fraud, abuse, security threats, policy violations, or unlawful activity.
Your use of the website remains subject to these Terms and all applicable laws.
## 3. Shopify Platform
Our online store is hosted using Shopify's ecommerce technology.
Shopify provides the technical ecommerce platform that enables us to offer products and services online.
Your purchase, however, is made from SquishyNest unless expressly stated otherwise.
Third-party services involved in processing your transaction may have their own terms and privacy practices.
## 4. Accuracy of Information
We aim to keep information on SquishyNest.store accurate and useful.
However, occasional typographical errors, omissions, inaccuracies, outdated information, or technical errors may occur.
Product colors can vary depending on photography, lighting, device displays, and manufacturing variations.
Soft or flexible products may also vary slightly in dimensions, shape, texture, or appearance.
We may correct errors and update information when necessary.
## 5. Products
Our products include squishies, sensory products, squeeze toys, fidget products, novelty products, decorative products, and related merchandise.
Product availability may change without notice.
We may limit quantities, discontinue products, introduce new variations, or modify product offerings.
Nothing on the website guarantees that a product will remain available indefinitely.
## 6. Product Use and Safety
Customers are responsible for reviewing product descriptions, age recommendations, warnings, materials, and usage information before purchase and use.
Some products may contain small parts or may not be appropriate for young children.
Products should not be placed in the mouth, ingested, cut open, intentionally punctured, or used in ways inconsistent with their intended purpose.
Children should receive appropriate adult supervision where indicated.
Immediately discontinue use of any product that becomes damaged in a way that could create a safety risk.
## 7. Sensory and Wellness Language
SquishyNest products are sold primarily as toys, novelty products, sensory items, fidget products, desk accessories, collectibles, or recreational products as described on their respective pages.
Unless explicitly supported and legally authorized, statements such as “stress relief,” “calming,” “sensory,” or similar descriptions are intended to describe general consumer experiences and product characteristics.
Our products are not presented as medical devices and are not intended to diagnose, treat, cure, or prevent medical conditions.
Website content should not be considered medical advice.
## 8. Prices
Prices displayed on the website may change without notice.
The price applicable to your order will generally be the price displayed during checkout, subject to correction of obvious errors and applicable legal requirements.
Taxes, duties, currency conversion costs, or other charges may apply depending on your location.
## 9. Billing and Account Information
You agree to provide current, complete, and accurate information when making a purchase.
This includes your name, billing details, shipping address, contact information, and other information reasonably necessary to process the transaction.
You are responsible for promptly correcting inaccurate information.
## 10. Orders
Submitting an order does not necessarily mean that the order has been finally accepted.
We may review orders for availability, payment authorization, fraud prevention, pricing errors, shipping limitations, and other legitimate reasons.
Where permitted by law, we may cancel an order if fulfillment is not reasonably possible.
If payment has already been captured for a cancelled order, an appropriate refund will be processed.
## 11. Fraud Prevention
We may use reasonable fraud-prevention procedures to protect customers and our business.
An order may be delayed or cancelled if information cannot be verified or if suspicious activity is detected.
We may request additional verification where appropriate.
## 12. Shipping
Shipping is governed by our Shipping Policy.
Delivery estimates are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Carrier delays, customs processing, weather, holidays, local conditions, and other circumstances outside our reasonable control can affect delivery.
## 13. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy and applicable consumer law.
Please review that policy before making a purchase.
## 14. Intellectual Property
Unless otherwise stated, the website's original branding, layout, graphics, logos, text, photographs, design elements, and other content owned by SquishyNest are protected by applicable intellectual property laws.
You may access website content for personal, non-commercial use.
You may not reproduce, distribute, commercially exploit, scrape, republish, or create unauthorized derivative works from protected content without permission.
## 15. User Content
If you submit reviews, photographs, comments, feedback, suggestions, or other content, you represent that you have the right to submit that material.
You must not submit content that is unlawful, defamatory, fraudulent, malicious, infringing, abusive, or otherwise violates applicable rights.
Where legally permitted and subject to any separate terms presented at submission, you may grant us rights necessary to display and use submitted content in connection with operating and promoting our business.
## 16. Reviews
Reviews should reflect genuine experiences and must not intentionally mislead other customers.
We may moderate content where permitted by law to address spam, unlawful content, personal information, harassment, irrelevant material, or other violations.
We will not knowingly manipulate customer reviews in a misleading manner.
## 17. Third-Party Services
Our website may rely on third-party services for payment processing, analytics, fulfillment, shipping, customer communication, security, and other functions.
We are not responsible for independent third-party websites or services beyond obligations imposed by applicable law.
## 18. Third-Party Links
Our website may contain links to external websites.
A link does not necessarily constitute endorsement.
Customers should review the policies of third-party websites before providing information or completing transactions through them.
## 19. Prohibited Uses
You may not use SquishyNest.store to:
Commit unlawful acts;
Attempt unauthorized access;
Transmit malware;
Interfere with website security;
Scrape or harvest information unlawfully;
Impersonate another person;
Submit fraudulent orders;
Infringe intellectual property rights;
Harass other users or staff;
Circumvent security features; or
Engage in conduct prohibited by applicable law.
## 20. Disclaimer
To the maximum extent permitted by applicable law, website information and services are provided without warranties beyond those expressly provided or legally required.
Nothing in these Terms excludes statutory warranties or consumer guarantees that cannot lawfully be excluded.
## 21. Limitation of Liability
To the maximum extent permitted by law, SquishyNest will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products where such liability may legally be excluded.
This provision does not exclude or limit liability where doing so would be unlawful, including any liability that applicable consumer law requires us to retain.
## 22. Indemnification
To the extent permitted by applicable law, you agree to indemnify SquishyNest against losses reasonably resulting from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.
## 23. Severability
If any provision of these Terms is found unenforceable, that provision will be limited or removed only to the extent necessary, while the remaining provisions will continue to apply.
## 24. No Waiver
Failure to enforce a provision immediately does not necessarily constitute a waiver of our right to enforce it later.
## 25. Entire Agreement
These Terms, together with policies expressly incorporated by reference, constitute the agreement governing your use of the website and purchases, subject to mandatory applicable law.
## 26. Governing Law
These Terms are intended to operate under applicable laws relevant to our business and customers.
Mandatory consumer protections in a customer's jurisdiction may apply regardless of contractual choice-of-law provisions.
Because legal requirements differ internationally, customers retain any rights that cannot lawfully be waived.
## 27. Changes to These Terms
We may update these Terms periodically.
The latest version will be posted on SquishyNest.store with its revision date.
Your continued use of the website following legally effective changes constitutes acceptance where permitted by applicable law.
## 28. Contact Information
Questions regarding these Terms may be sent to:
**SquishyNest**
80 York Rd
North York, ON M2L 1H8
Canada
**Email:** [support@SquishyNest.store](mailto:support@SquishyNest.store)
**Phone:** (705) 949-2644
Thank you for visiting SquishyNest and helping us keep our colorful corner of the internet safe, friendly, and fun.
**SquishyNest — Soft Squeezes, Happy Moments.**