Contact
# Contact Us
## Say Hello to SquishyNest
Have a question? Need help with an order? Want more information about one of our squishies?
We're happy to help.
At **SquishyNest**, we want your experience to be as simple and enjoyable as finding your next favorite squishy. Whether you're contacting us before placing an order or need assistance afterward, our support team is here to point you in the right direction.
## How Can We Help?
You can contact us regarding:
Order questions
Product information
Shipping questions
Order status
Returns and refunds
Product concerns
Website questions
General customer support
Or anything else related to your SquishyNest shopping experience.
When contacting us about an existing order, please include your **order number** and the **email address used when placing your order** whenever possible. Providing these details can help us identify your order and assist you more efficiently.
## Email Us
For customer support and general inquiries:
**[support@SquishyNest.store](mailto:support@SquishyNest.store)**
Email is the recommended way to contact our customer support team, particularly when your question relates to an order or when you need to provide photos or additional information.
Please describe your question or concern as clearly as possible so our team can better understand how we can assist.
## Call Us
Prefer to speak with us by phone?
**Phone: (705) 949-2644**
For order-related questions, please have your order information available when contacting us.
## Mailing Address
**SquishyNest**
80 York Rd
North York, ON M2L 1H8
Canada
Please contact our customer support team before sending any product to this address in connection with a return or refund. Return instructions may vary depending on the order, and products sent without prior authorization may not be processed correctly.
## Order Support
If you're contacting us about an order, including the following information can help us assist you more efficiently:
Your full name
Your order number
The email address used for your purchase
The product involved
A short description of your question or issue
Relevant photos, when applicable
Please avoid sending sensitive payment information, passwords, or full financial account details by email.
## Product Questions
Not sure which squishy is right for you?
Have a question about size, color, material, texture, or another product detail?
Send us an email at **[support@SquishyNest.store](mailto:support@SquishyNest.store)** with the product name and your question.
We'll be happy to provide the available information to help you make your choice.
## Returns & Refund Questions
If you need assistance with a return, refund, damaged item, incorrect item, or another order concern, contact us before returning the product.
Please include your order number and a clear explanation of the issue. If the concern involves the condition of an item, including clear photographs may help us review your request more efficiently.
Any return or refund request remains subject to the terms of our applicable Return & Refund Policy.
## Shipping Questions
Waiting for your squishy to arrive?
If you have questions about shipping or the status of your order, email us with your order number.
Please remember that delivery estimates can be affected by factors outside our direct control, including carrier operations, customs procedures, local delivery conditions, weather, holidays, and destination-specific delays.
We'll provide the information available to us and help you understand the status of your order whenever possible.
## We're Here to Help
At SquishyNest, customer support should feel approachable, straightforward, and friendly.
No confusing maze.
No unnecessary complications.
Just tell us what you need help with, provide the relevant information, and we'll do our best to assist.
Whether you've discovered SquishyNest today or already have a growing collection of colorful squeezable favorites, we're glad to have you here.
**SquishyNest**
80 York Rd, North York, ON M2L 1H8, Canada
**Email:** [support@SquishyNest.store](mailto:support@SquishyNest.store)
**Phone:** (705) 949-2644
**SquishyNest — Soft Squeezes, Happy Moments.**