Shipping policy

# Shipping Policy

**Last Updated: August 12, 2026**

At **SquishyNest**, waiting for a new squishy should be exciting—not confusing.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from SquishyNest.store.

## 1. Shipping Coverage

SquishyNest offers shipping to eligible destinations around the world.

Shipping availability may depend on the destination, product, carrier availability, customs restrictions, and other logistical considerations.

If we cannot ship an order to the address provided, we will attempt to contact you and provide an appropriate solution.

## 2. Free Worldwide Standard Shipping

We offer **free standard shipping worldwide** on eligible orders placed through SquishyNest.store unless otherwise stated during checkout or on a specific promotion.

No minimum purchase amount is required where the free-shipping offer is displayed as unconditional.

Optional expedited or premium shipping methods, if available, may incur additional charges.

## 3. Estimated Delivery Time

Our typical estimated delivery time is:

**7–10 business days**

This estimate generally refers to transit after an order has been processed and dispatched.

Business days generally exclude weekends and public holidays.

Delivery estimates are not guaranteed unless we expressly offer a guaranteed delivery service.

## 4. Order Processing

Orders require processing before shipment.

Processing may include:

Payment authorization;

Order verification;

Inventory confirmation;

Picking and packing;

Address review; and

Transfer to the shipping carrier.

Processing time is separate from estimated shipping transit time.

High order volumes, promotional periods, holidays, inventory issues, or verification requirements may occasionally increase processing times.

## 5. Shipping Confirmation

When available, we will send shipping confirmation to the email address associated with your order.

The confirmation may contain a tracking number or tracking link.

Tracking information can sometimes take time to update after a shipping label is created.

A lack of immediate tracking movement does not necessarily mean that your shipment has stopped moving.

## 6. Tracking Your Order

If tracking is available, you can use the tracking details provided with your shipment notification.

Carrier scans may not occur at every point in the transportation network.

International shipments may also experience periods where tracking information does not update while the package moves between countries or carrier systems.

## 7. Multiple Packages

An order containing multiple products may sometimes be shipped separately.

This can occur because products are stored at different fulfillment facilities, package sizes differ, or separate shipment is operationally more efficient.

If one product arrives before another, please check your shipping notifications before reporting an item as missing.

You will not be charged additional standard shipping simply because we divide an eligible free-shipping order into multiple packages.

## 8. Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Before completing checkout, please verify:

Recipient name;

Street address;

Apartment or unit number;

City;

Province, state, or region;

Postal or ZIP code;

Country; and

Contact information.

If you discover an error after ordering, contact **[support@SquishyNest.store](mailto:support@SquishyNest.store)** immediately.

We cannot guarantee address changes after fulfillment has begun.

## 9. Incorrect Addresses

If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, the package may be returned, delayed, destroyed, or otherwise handled according to carrier procedures.

Where appropriate and permitted by law, additional shipping costs may apply to reship an order when the original delivery failure resulted from incorrect information supplied by the customer.

## 10. Delivery Delays

Although we aim for delivery within the stated estimate, delays can occur.

Possible causes include:

Customs inspections;

Carrier congestion;

Weather;

Natural disasters;

Public holidays;

Peak shopping periods;

Transportation disruptions;

Local postal delays;

Security inspections;

Labor disruptions;

Incorrect addresses;

Remote destination logistics; and

Other events outside our reasonable control.

We appreciate your patience when unexpected carrier delays occur.

## 11. International Shipping

International customers are responsible for ensuring that products ordered are permitted to be imported into their destination.

Local laws and customs requirements vary by country.

Some shipments may be subject to customs inspections or additional documentation.

## 12. Customs, Duties and Taxes

Depending on your destination, customs duties, import taxes, VAT, brokerage fees, or similar government charges may apply.

Unless checkout expressly states that these charges are included, such charges may be collected separately by local authorities or carriers.

These charges are determined by the destination jurisdiction and are generally outside our direct control.

Customers should consult local authorities if they are unsure about possible import charges.

Nothing in this section changes obligations imposed on us by applicable law.

## 13. Customs Delays

International shipments may be delayed while being processed by customs authorities.

Customs clearance times are outside our direct control and are generally not included in normal carrier transit estimates.

We cannot guarantee how quickly a government authority will release a shipment.

## 14. Delivery Attempts

Carriers may require someone to receive a package, provide access to a building, collect the package from a designated location, or otherwise cooperate with delivery.

Customers should monitor tracking and carrier notices.

Failure to collect a shipment within the carrier's specified timeframe may cause it to be returned.

## 15. Packages Marked Delivered

If tracking indicates that your package has been delivered but you cannot find it, please:

Check around your property;

Ask household members;

Check with reception or building management;

Check secure delivery areas;

Review carrier delivery information; and

Contact the carrier where appropriate.

If the package remains missing, contact us at **[support@SquishyNest.store](mailto:support@SquishyNest.store)**.

We will review the available information and assist with reasonable next steps.

## 16. Lost Shipments

A package may be considered potentially lost when tracking and carrier information reasonably indicate that delivery is no longer progressing.

Contact us if you believe your shipment has been lost.

We may investigate with the carrier before offering a resolution.

Depending on the circumstances and applicable law, an appropriate resolution may include replacement, refund, or another remedy.

## 17. Damaged Packages

If your package arrives visibly damaged, photograph the outer packaging before discarding it.

Then inspect the product.

If the product itself is damaged, contact **[support@SquishyNest.store](mailto:support@SquishyNest.store)** with:

Your order number;

Photographs of the packaging;

Photographs of the product; and

A short description of the problem.

This information can help us investigate the issue.

## 18. Refused Deliveries

If a customer intentionally refuses an otherwise valid shipment without first arranging a return, the package may be returned to the sender.

Refund eligibility will be evaluated according to our Return & Refund Policy and applicable law.

## 19. Unclaimed Shipments

Customers are responsible for monitoring delivery notices and collecting packages when required.

If a shipment is returned because it was not collected, contact us.

Reshipping or refund options will depend on the circumstances.

## 20. Order Modifications

If you need to modify your delivery information, contact us immediately.

Once an order has entered fulfillment or been transferred to a carrier, modifications may no longer be possible.

## 21. Order Cancellation

Cancellation requests should be submitted as soon as possible.

If an order has already been processed or shipped, cancellation may not be possible.

You may instead need to follow our Return & Refund Policy after delivery.

## 22. Shipping Restrictions

We may be unable to deliver to certain countries, regions, military addresses, PO boxes, remote areas, or other destinations depending on carrier and product restrictions.

Available shipping options displayed at checkout will generally determine whether delivery can be offered.

## 23. Holiday Shipping

Shipping networks often experience increased volume around major holidays and shopping events.

If an order is intended for a birthday, holiday, or other important date, we recommend ordering early.

Unless expressly offered as a guaranteed service, delivery estimates should not be interpreted as guarantees that a package will arrive before a particular event.

## 24. Force Majeure and Events Beyond Reasonable Control

Shipping may be affected by circumstances outside our reasonable control, including natural disasters, extreme weather, government actions, transportation interruptions, war, civil unrest, epidemics, carrier failures, customs restrictions, or other extraordinary events.

Where such events occur, we will make reasonable efforts to assist affected customers while complying with applicable law.

## 25. Returns

Shipping-related returns are governed by our Return & Refund Policy.

Please contact us before sending an item back.

## 26. Customer Support

Questions about your shipment?

Contact:

**SquishyNest**
80 York Rd
North York, ON M2L 1H8
Canada

**Email:** [support@SquishyNest.store](mailto:support@SquishyNest.store)
**Phone:** (705) 949-2644

When contacting us, include your order number so we can locate your order more quickly.

From our colorful Nest to your doorstep, we're committed to making your shopping experience as smooth as possible.

**SquishyNest — Soft Squeezes, Happy Moments.**