Refund policy

# Return & Refund Policy

**Last Updated: August 12, 2026**

At **SquishyNest**, we want every order to bring a little more color, fun, and squishy happiness into your day. We understand, however, that sometimes a purchase may not work out as expected. This Return & Refund Policy explains how returns, refunds, damaged items, incorrect orders, cancellations, and related requests are handled when you purchase from SquishyNest.store.

By purchasing from our website, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.

## 1. Return Eligibility

Unless otherwise stated on a product page or required by applicable law, eligible products may be returned within **30 days of delivery**.

To qualify for a return, the item should generally:

Be returned within the applicable return period;

Be in substantially the same condition in which it was received;

Include original components, accessories, and packaging where reasonably possible;

Not show damage resulting from misuse, abuse, modification, improper storage, or failure to follow product instructions; and

Be accompanied by proof of purchase or sufficient order information.

We reserve the right to request photographs or other information before authorizing a return.

## 2. Starting a Return

Before returning an item, please contact us at:

**[support@SquishyNest.store](mailto:support@SquishyNest.store)**

Include your order number, the email address used to place your order, the product you wish to return, and the reason for your request.

If the product arrived damaged, defective, incomplete, or incorrect, please include clear photographs showing the item and, where relevant, the shipping packaging.

Please do not send products to our business address without first receiving return instructions from our customer support team.

Unauthorized returns may experience processing delays or may not be accepted where permitted by law.

## 3. Return Window

The standard return request period is **30 days from the date your order is delivered**.

If the final day of an applicable period is affected by mandatory consumer protection laws in your jurisdiction, those laws will apply.

Requests submitted outside the standard return window may not be eligible unless required by applicable law or expressly approved by us.

## 4. Condition of Returned Products

We understand that reasonable inspection may sometimes be necessary to determine whether a product is suitable.

However, returned items that have been materially damaged, excessively used, altered, contaminated, or otherwise reduced in value through handling beyond what is reasonably necessary may be subject to a reduced refund or rejection where permitted by law.

For squeezable and sensory products, please avoid puncturing, cutting, tearing, permanently stretching, exposing them to unsuitable substances, or intentionally damaging the material before requesting a return.

## 5. Damaged or Defective Items

Please inspect your order after delivery.

If an item arrives damaged or appears defective, contact us as soon as reasonably possible at **[support@SquishyNest.store](mailto:support@SquishyNest.store)**.

Provide:

Your order number;

A description of the issue;

Clear photographs or video when appropriate; and

Photographs of the shipping packaging if transportation damage appears to have occurred.

After reviewing the information, we may offer an appropriate remedy depending on the circumstances, which may include a replacement, refund, partial refund, or another remedy required by applicable law.

Do not intentionally destroy or discard an item after reporting a problem unless our support team instructs you to do so.

## 6. Incorrect Products

If you receive a product that is materially different from the item you ordered, contact us promptly.

Please provide your order number and photographs showing the item received.

If we confirm that an incorrect item was sent, we will provide an appropriate solution, which may include replacement or refund.

## 7. Missing Items

If your package arrives but an item appears to be missing, first review your shipping confirmation because orders may occasionally be divided into multiple shipments.

If all shipments have arrived and something is still missing, contact **[support@SquishyNest.store](mailto:support@SquishyNest.store)** with your order number and details of the missing item.

We may request photographs of the package and its contents to help investigate the issue.

## 8. Product Variations

Some SquishyNest products may have minor variations in color, size, texture, pattern, shape, transparency, filling distribution, or finishing.

Colors can also appear somewhat different depending on screen settings, photography conditions, and lighting.

Measurements provided on product pages may be approximate, particularly where products are soft, flexible, or manually measured.

Reasonable variations that do not materially change the nature or functionality of the product are not necessarily defects.

Nothing in this section limits rights you may have under applicable consumer protection law.

## 9. Refund Processing

Once an approved return is received and inspected, we will determine whether the return satisfies the applicable conditions.

If approved, a refund will generally be issued to the original payment method.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment processor, or other financial institution.

We do not control external financial processing times.

## 10. Original Shipping Charges

Where an order qualified for free shipping, there may be no original standard shipping charge to refund.

Additional shipping services, expedited delivery fees, or other optional shipping upgrades, where offered, may be non-refundable unless required by law or the refund results from an error attributable to us.

## 11. Return Shipping

For eligible approved returns, SquishyNest will provide instructions regarding the applicable return process.

Where we advertise a free-return benefit for the applicable order, we will explain the authorized method for accessing that benefit.

Customers should not independently purchase return postage and assume reimbursement unless we have expressly approved it in advance.

If a customer uses an unauthorized shipping method, additional shipping expenses may not be reimbursed unless required by law.

## 12. Non-Returnable Items

Certain items may be excluded from voluntary returns where permitted by applicable law, including:

Items specifically marked as final sale;

Gift cards;

Items that have been materially altered;

Products damaged through misuse;

Products returned outside the applicable return period; and

Other products that cannot legally or reasonably be returned for health, hygiene, safety, or other legitimate reasons after certain conditions have been met.

Any mandatory consumer rights applicable in your jurisdiction remain unaffected.

## 13. Exchanges

We may not always be able to offer direct exchanges because inventory can change.

Where an exchange is unavailable, we may ask you to complete an eligible return and place a new order for the desired product.

If you received the wrong product or an item was defective, contact us before placing another order so we can review the situation.

## 14. Order Cancellations

We begin processing orders after they are placed.

If you wish to cancel or modify an order, contact us as soon as possible at **[support@SquishyNest.store](mailto:support@SquishyNest.store)**.

We cannot guarantee cancellation or modification after an order has entered fulfillment or shipping.

If cancellation is no longer possible, you may need to wait for delivery and then request a return under this policy, where eligible.

## 15. Refused or Unclaimed Deliveries

Customers are responsible for providing accurate delivery information and reasonably cooperating with the carrier when delivery action is required.

Orders that are refused, unclaimed, or returned because of an incorrect or incomplete address may require additional review.

Any refund or reshipment will depend on the circumstances, carrier status, applicable costs, and consumer rights required by law.

## 16. Lost Packages

If tracking indicates that a shipment may have been lost, please contact us.

We may need to investigate with the carrier before determining the appropriate resolution.

If tracking shows delivery but you cannot locate the package, check around the delivery location, with household members, reception areas, neighbors where appropriate, and the local carrier.

Contact us if the package remains missing.

## 17. Refunds for Promotional Purchases

Products purchased during promotions remain subject to this policy unless specific promotional terms state otherwise.

If a promotion depends on purchasing multiple items or reaching a minimum order value, returning part of an order may affect the promotional discount where permitted by law.

Any adjustment will be explained during the refund process.

## 18. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a payment dispute.

Many concerns involving shipping, returns, refunds, or product issues can be resolved more efficiently through customer support.

Nothing in this section prevents you from exercising legitimate rights available through your payment provider or applicable law.

## 19. Abuse of the Return Policy

We reserve the right, where permitted by law, to decline voluntary return privileges or take reasonable protective measures in cases involving suspected fraud, repeated abuse, manipulated evidence, false claims, or other misuse of our policies.

This does not limit legitimate statutory consumer rights.

## 20. Consumer Rights

This policy is intended to supplement, not replace, mandatory consumer protection rights.

Depending on your location, you may have legal rights relating to defective products, cancellations, warranties, conformity, refunds, or withdrawal periods that cannot be excluded by contract.

Where this policy conflicts with mandatory applicable law, the mandatory legal requirement will prevail.

## 21. Changes to This Policy

We may update this Return & Refund Policy periodically to reflect operational, legal, regulatory, or business changes.

The latest version will be published on SquishyNest.store with an updated revision date.

## 22. Contact Us

For questions about returns or refunds:

**SquishyNest**
80 York Rd
North York, ON M2L 1H8
Canada

**Email:** [support@SquishyNest.store](mailto:support@SquishyNest.store)
**Phone:** (705) 949-2644

Our goal is simple: if something isn't right with your order, contact us and give us an opportunity to help.

**SquishyNest — Soft Squeezes, Happy Moments.**