Contact information
Last Updated: August 12, 2026
Welcome to SquishyNest Customer Care.
Transparency and accessible communication are important parts of our customer experience. This page provides the official contact information customers may use for questions about SquishyNest.store, purchases, products, shipping, returns, refunds, website issues, and other store-related matters.
Business / Store Name
SquishyNest
Website: SquishyNest.store
SquishyNest is an online retailer focused on colorful squishy toys, sensory products, squeeze toys, novelty fidget products, playful desk accessories, and related merchandise.
Customer Support Email
support@SquishyNest.store
Email is our recommended contact method for most customer-service inquiries because it allows you to include order numbers, product information, photographs, and other details that may be necessary to review your request.
When contacting us regarding an order, please include:
Your full name;
Order number;
Email address used for the order;
Relevant product name; and
A clear description of your question or concern.
For damaged or incorrect products, photographs may help us investigate more efficiently.
Telephone
(705) 949-2644
Customers may use this telephone number for general business and customer-service inquiries.
For detailed order issues involving photographs, tracking information, documents, or other supporting materials, we may ask you to continue the conversation by email.
Mailing / Business Address
SquishyNest
80 York Rd
North York, ON M2L 1H8
Canada
This address is provided for business contact purposes.
Do not automatically return products to this address without contacting customer support first.
The correct return procedure or return destination may depend on the order and fulfillment circumstances.
Customers requesting a return should first email support@SquishyNest.store and follow the authorized instructions provided.
Order Questions
If you need assistance with an existing purchase, please provide your order number whenever possible.
Our support team can assist with questions concerning:
Order status;
Product information;
Shipping information;
Tracking;
Address issues;
Missing items;
Incorrect products;
Damaged products;
Returns;
Refunds; and
Other reasonable order concerns.
Product Information
SquishyNest offers products that can vary in color, size, texture, filling, material, and design.
If you need clarification before purchasing, contact us with the exact product name or product page information.
Please carefully review any age recommendations, safety warnings, materials, dimensions, and usage instructions appearing on product pages or packaging.
Returns and Refunds
Return and refund requests are governed by our published Return & Refund Policy.
To begin a request, contact:
support@SquishyNest.store
Please do not send an unauthorized return.
Providing your order number and reason for the return helps us determine the correct next steps.
Shipping Support
For shipping questions, please include your order number and, if available, tracking information.
Our standard shipping terms, estimated delivery periods, international shipping information, customs guidance, and other delivery conditions are explained in our Shipping Policy.
Damaged or Incorrect Orders
If an item arrives damaged or incorrect, contact us promptly.
Where relevant, please attach clear photographs showing:
The product received;
The issue or damage;
The outer package; and
The shipping label where appropriate.
Do not intentionally damage or discard a reported product unless instructed to do so.
Privacy and Security
For your protection, please do not send passwords, complete payment card details, security codes, or other unnecessary sensitive financial information by ordinary email.
We will not ask you to send your full card number or account password by email.
Questions concerning the collection and processing of personal information should be handled according to the privacy information published on our website and applicable law.
Business Communications
For legitimate business inquiries relating to SquishyNest, please use:
support@SquishyNest.store
Clearly identify the purpose of your message in the subject line.
Unsolicited bulk marketing, fraudulent communications, impersonation attempts, malicious attachments, and abusive communications may be filtered or blocked.
Accessibility of Customer Support
We aim to communicate clearly and respectfully with customers.
If you need clarification about an order, policy, or product, please explain what information you need and we will make reasonable efforts to assist.
Response Times
Response times may vary depending on message volume, weekends, public holidays, and the complexity of the request.
Submitting repeated messages about the same request within a short period may not accelerate processing.
For the most efficient assistance, provide all relevant order information in your initial message.
Changes to Contact Information
Our contact information may be updated if our operations change.
The latest information published on SquishyNest.store should be used when contacting us.
Customers should avoid relying on contact information copied from unofficial third-party websites where the information may be outdated or inaccurate.
Official Contact Summary
SquishyNest
Website: SquishyNest.store
Email: support@SquishyNest.store
Phone: (705) 949-2644
Address: 80 York Rd, North York, ON M2L 1H8, Canada
Whether you have a quick product question or need help with an order, our goal is to provide clear, friendly, and useful support.
SquishyNest — Soft Squeezes, Happy Moments.